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how to improve communication with coworkers and employees

Most of the work we do requires coordinating and collaborating with others. But how can we ensure the benefits of working with others, while avoiding conflict that’s inherent to communicating within groups? In this podcast episode, Matt Abrahams speaks with Bob Sutton, Professor of Management Science and Engineering at Stanford School of Engineering and GSB Professor of Organizational Behavior (by courtesy) about maximizing productivity while minimizing what he calls “friction.” “So many organizations make the right things too hard to do and the wrong things too easy,” Sutton says. “For communication, to me, a big part of a leader's job is to be clear about where people should focus attention and where they should not focus attention.”

Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business and hosted by Lecturer Matt Abrahams. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication. See Privacy Policy at and California Privacy Notice at


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